We will provide you with technical support for your employees. We can effectively cooperate with your IT department on creation and maintenance of a reliable environment.
What is IT Helpdesk?
IT Helpdesk is a set of activities that secure technical support of users when problems occur in the area of information technologies. IT Helpdesk purpose is to secure an instant solution of users’ problems and requirements. Solving a requirement can be done as follows:
- IT Helpdesk technician provides the user with steps to follow to solve the problem (instructions, advice, etc.)
- Using a remote connection, the technician connects to user’s computer and solves the problem (system configuration, SW installation, etc.)
- In the case of a hardware failure, the technician visits the workplace personally and carries out necessary steps to make the hardware run (replacement or reparation of a PC, printer, telephone, etc.)
Who is IT Helpdesk designed for?
Companies that have one head office and more branches find it most effective and economic to build an internal IT department in the head office. This department looks after global activities in IT area, serious and non-critical activities and problems in branches are left to an external IT Helpdesk supplier within the geographical area of the branch.
What is the difference between IT Outsourcing and IT Helpdesk?
When using services of a fully-fledged IT Outsourcing, the responsibility for running all information technologies, including key activities, falls on the company which supplies the outsourcing. When using IT Helpdesk, the IT Helpdesk supplier is only responsible for activities particularly specified by the client.
Why to cooperate with our company?
IT Prime s.r.o. has been specialising in service deliveries in the area of IT Outsourcing since 2008. We have experience with cooperation with companies from automotive and building industry, services, industry and production area as well as non-profit organisations in Ostrava and its vicinity. The experience enables us to flexibly react to non-standard requirements of our clients. Professionalism of our specialists is proved by acquired Certifications from Cisco and Microsoft. We have a system of remote administration and support of end users. We realise that communication with our foreign clients and partners is vital, therefore our specialists are able to communicate in English. We have prepared case studies so that you could have a better idea what are the possibilities of using IT Outsourcing services.